asked on November 26, 2024
Hello,
How do I change the email address associated with my account?
I would like to change it from XXXXXX TO XXXXXXX
Also please can you remove the page from the suggested pages for support when typing in the title box that links to a page where the support person has said to the person to see the email they have sent them as this wont help people when they are looking for a solution.
Thank you
⋅ 7 days ago
Hello!
Thank you for requesting to update the email address linked to your account in the Client's area.
To ensure security and accuracy, we handle such requests individually via email. This process may require verifying your current account details to confirm ownership. I’ll contact you shortly with further instructions.
We also appreciate your feedback regarding unhelpful links directing users to check their emails for solutions. As suggested, we’ve deleted the relevant thread.
Please note that our Help сenter is a public platform for sharing solutions and guidance with the community. For matters involving sensitive information, we recommend reaching out directly to your Customer Service Manager or through our Contact form. This approach ensures privacy and confidentiality while keeping the Help сenter focused on public resources.
Kind regards,
Tetiana
