asked on July 8, 2024
Greetings.
We have a new vue-js developer in our team. Who works with your component.
To improve communication between flexmonster support and our developer. We would like to know how to create a separate account for him. It is important for us to be able to "raise a ticket" for our developer, as the documentation is not always enough.
Thank you for your reply.
⋅ July 9, 2024
Hello Robert,
Thank you for reaching out.
We recommend setting up a separate Client's Area account for each member of your team who works with the component.
During the sign-up process, please ensure that your developer mentions your company name, as this will help us provide your team with the most efficient support.
Once the account is created, your developer is welcome to raise tickets directly through our Help Center. It's a direct channel of communication with our Tech team, so you can be sure to receive a response within two business days.
If you have any further questions or need assistance with the registration process, please don't hesitate to let us know.
Best regards,
Valeriia
⋅ July 9, 2024
Hello Valeria,
We created new account.
Can you please confirm that new account company name and company name from this account match ? And everything is good ?
⋅ July 9, 2024
Hello Julian,
Thank you for signing up!
I am happy to confirm that your account was successfully linked to the company.
Should you need any further assistance, please do not hesitate to reach out.
Best regards,
Valeriia
