asked on February 13, 2025
Hello
We have a problem when generating a report, for the fields by which the results are grouped, you cannot change the order. That is, I click on a field and it does not move up or down. I have attached a screenshot.
Also, I can't change the order through the “Fields” section, the “Rows” category, if I change the order, the grouping disappears altogether.
The video shows that in the “Rows” section I can drag the fields, but this is a very rare situation, usually the field just disappears when dragged.
⋅ February 13, 2025
I wrote about these fields.
⋅ February 14, 2025
Hello Serhii,
Thank you for reaching out to us.
If we understood you correctly, dragging a field out of the Rows, Columns, Values, or Report Filters sections gets removed instead of reordering. If you see a red bin icon while dragging, this means the field will be deleted rather than moved. This could explain why the field disappears when you try to change its order. To correctly reorder fields, make sure you are dragging them within the Rows section and not outside of it.
Please let us know if it works for you. Looking forward to hearing from you.
Kind regards,
Nadia
⋅ February 26, 2025
Hello Serhii,
Hope you are doing well.
We were wondering if you had a chance to check the suggested solution. Could you please confirm if it works for you?
Looking forward to hearing from you.
Kind regards,
Nadia
⋅ March 7, 2025
Hi, no, I don't see anything that would indicate that the field will be deleted. I can see that the field is locked and ready to be repositioned, but as soon as I release it, it is deleted. This is more evident on tablets when employees manage the report through the touchscreen.
⋅ March 11, 2025
Hi Serhii,
Thank you for the response!
Our team will research possible solutions and get back to you with the results, with an ETA April 14th.
Do not hesitate to contact us if other questions arise.
Kind regards,
Nadia
