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Admin panel blank

Answered
Jason Riffenburg asked on January 13, 2025

I have Flexmonster installed on a server for a hosted customer.  The data server service runs without issue.  We are able to access it via a web browser but when I open the Admin panel, it is blank.  I click on each option, and they all show a blank screen.  I've tried uninstalling it and reinstalling it.  Same issue.  Are there prerequisites needed to make it functional?  Any tips would be appreciated.  

Attachments:
admin portal.PNG

3 answers

Public
Nadia Khodakivska Nadia Khodakivska Flexmonster 7 days ago

Hello Jason,

Thank you for contacting us.

Kindly note that the described issue was fixed in one of the previous releases of Flexmonster. This is why we recommend updating the Data Server to the latest version. Please refer to the following guide for updating the Data Server and Flexmonster Admin Panel: https://www.flexmonster.com/doc/updating-to-the-latest-version/#update-data-server

Please let us know if it works for you. Looking forward to hearing from you.

Kind regards,
Nadia

Public
Jason Riffenburg 6 days ago

Nadia,

That allowed me to update the admin panel and gain access.  I was attempting to access the admin panel so I could enable CORS but I am still having some issues.  I am getting a 404 error when it attempts to do the handshake.  Attached is a screen shot of the console with the error.  Please let me know what I can do to get past this message.  Thanks. 

Public
Nadia Khodakivska Nadia Khodakivska Flexmonster 5 days ago

Hello Jason,

Thank you for the response.

We took a look at the described issue, and it seems that it is caused by an extra / in the https://flexmonster.asset-fm.com//fields path. Instead, the URL should look like this https://flexmonster.asset-fm.com/fields.

This path can be configured in the dataSource object of the report. For example:

  report: {
dataSource: {
type: "api",
url: "https://flexmonster.asset-fm.com",
// other configs
}
}

Also, please let us know if you already have Flexmonster license. If yes, please provide your company name so we can accurately track your support request history. This will help us to better analyze your use case based on our internal records.

Looking forward to hearing from you.

Kind regards,
Nadia

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